Support
If you need help with the One Cut app, experienced a technical issue, or want to share feedback, you can contact us using the details below. We typically respond within 2–3 business days.
Purchases
One Cut has no subscriptions. Remove Ads and the Blade Pack are one-time purchases that belong to the store account that bought them. Shard packs are consumable.
To bring a purchase back after a reinstall or on a new device, sign in to the same Apple or Google account, open the shop in the game and tap restore purchases.
Refunds are handled by the store. On iPhone or iPad use reportaproblem.apple.com; on Android use your Google Play order history.
Common questions
How do I play? Each round shows a shape and a target, such as 50 / 50. Drag one line across the shape. The closer the two pieces are to the target, the better the grade: PERFECT, GREAT, CLOSE or MISS. A MISS costs a life in Classic.
What are shards? The game's currency. You earn them from goals and from optional ads (a few a day), or buy them in packs. They pay for a continue, a blade, a music family, a look, a streak shield or a practice run from a stage you have reached. Shards have no cash value.
Can I buy boxes? No. Boxes are earned only by playing, never with money or shards.
I missed a day. Is my daily streak gone? A streak shield covers one missed day, and you can keep a small number in reserve. Without a shield the streak starts again.
I reinstalled the game. Where is my progress? Progress is stored on your device. On Android it is part of your phone's Google backup, so when backup is on it usually comes back after a reinstall or on a new phone with the same Google account; the most recent play may be missing. On iPhone and iPad deleting the App removes it. Purchases and purchased shards always come back with restore purchases.
The daily challenge will not start. The daily needs an internet connection so that everyone plays the same day. Spending purchased shards needs one too; when the connection fails nothing is spent, so just try again once you are online.
How do I change the language? Tap the globe icon at the top of the main menu.
How do I stop personalised ads? On iPhone, turn off tracking for One Cut in Settings → Privacy & Security → Tracking. On Android, use Settings → Google → Ads. Remove Ads turns interstitial ads off entirely.
I saw an ad that is not suitable. Tap the ⓘ or AdChoices mark on the ad to report it to Google. You can also email us a screenshot and the time you saw it, and we will block that advertiser in One Cut.
How do I stop the anonymous usage data? Open the shop from the main menu and turn off “share anonymous usage data” at the bottom of the page. Crash reports carry no personal data and stay on so that we can fix problems.
How do I turn off reminders? Reminders are local notifications about your daily streak. Turn them off for One Cut in your device's notification settings.
How do I delete my data? Deleting the App erases your progress on the device; on Android a copy can stay in your Google backup until you remove it in your Google account. To have your purchase record deleted as well, email us; note that this removes any unspent purchased shards.