Support

If you need help with the 32 Milim app, experienced a technical issue, or want to share feedback, you can contact us using the details below. We typically respond within 2–3 business days.

Managing your subscription

32 Milim Pro is an auto-renewable subscription. You can view, change, or cancel it at any time from your device's store account:

iPhone / iPad: Settings → tap your name → Subscriptions → 32 Milim Pro.
Android: Google Play → Profile → Payments & subscriptions → Subscriptions → 32 Milim Pro.

Cancelling stops future renewals; your Pro features remain active until the end of the current billing period.

Deleting your data

Open Settings in the App and tapDelete my data. Your saved jobs are permanently removed from the device and from their backup on our servers, along with the anonymous identifier they were stored under. The action cannot be undone.

Deleting your data does not cancel your subscription: that is managed by the App Store or Google Play (see above). If you would rather we did it for you, email [email protected].

Common questions

Do I need an account? No. The App works fully on your device without one. Pro backs your jobs up under an anonymous device identifier, so there is nothing to sign up for.

I subscribed but the Jobs screen still says my jobs are only on this device. Open Settings and tap Restore Purchases, then make sure you are signed in to the same Apple or Google account used for the purchase. Activation can take a few seconds after a purchase.

I reinstalled the App. Where are my jobs? With an active Pro subscription they come back on their own the first time the App reaches our server. Without Pro, jobs live only on the device and are removed with the App.

A hardware value looks wrong. Every catalog value in the App carries its manufacturer source, and values not yet checked against a manufacturer page are marked "to verify". Please email us the system name and the value you expected; catalog corrections are delivered without an App update.